The majority of our products are brand new. When a product
is gently used, we ensure it looks and feels like new. We also emphasize all
pre-owned items clearly in the product description, so you can shop with
confidence knowing exactly what you're purchasing. If a product is new, it
won’t have any special notation unless it’s missing tags or original packaging.

Yes, we offer a price match guarantee. If you
find an identical item for a lower price at another store, please let us know,
and we'll match the price. It must come from a trusted store

Absolutely! We accept offers on items. Feel free to
negotiate a price that works for you. The negotiated product must be picked up
from our store. We do not negotiate on items that involve shipping costs.

All purchases are final at our thrift store. We do not
accept returns or exchanges. Your purchases are considered donations to us.

We are committed to sustainability and recycle all shipping materials to minimize environmental impact.

We do not typically ship shoes in their original boxes
unless it is specifically mentioned in the product description. Instead, we
ship them in bags or envelopes, choosing the most convenient and cost-effective
option for us.

Yes, you can pick up your purchases at our thrift store
storage without any additional cost. However, the store opens based on
volunteer availability.

Many of our volunteers are seniors or have a disability.
Consider bringing assistance to help load items into your car.

You can drop off your donations at our store. Before that email
at us store@mynewhousela.org or for pick-up arrangements. We greatly appreciate
your contributions.

Certainly! We do provide tax receipts for donations made in the form of money, time, or products. Your contributions qualify for tax deductions. Nonprofits are required by IRS regulations to issue tax receipts for contributions exceeding $250.00. If you require a tax letter, please reach out to us via email at store@mynewhousela.org.

We opened a brick-and-mortar store in 2016 in Los Angeles, California, under the same name, My New House, and moved to online in 2024. We have earned the platinum seal of transparency from GuideStar since 2017. Our financials and causes are open to the public on this website.

Donations can be made directly through our website or by contacting us at info@mynewhousela.org. Every dollar helps us support vital community programs.

All proceeds from our thrift store go towards funding important community initiatives:
• Utility Assistance: We help low-income families with their utility expenses, ensuring access to essential services.
• Scholarships: We provide scholarships to students lacking parental support, offering them opportunities for a brighter future.
• Food Home Delivery: We deliver food and essential supplies directly to families in need.
• Low-Income Housing Application: supports adults and seniors facing housing instability by connecting them with social workers, securing housing, funding deposits, and bridging resource gaps. Our mission is to ensure long-term housing stability and prevent homelessness.
• Basketball Academy Development: We are developing a basketball academy for at-risk youth, providing a safe space for growth and learning.
• Holiday Toy Giveaway: We bring toys and essential supplies to three different communities during the holidays.
Your support through purchases, donations, or volunteering makes a significant impact on these programs, helping us bring essential services and opportunities to those in need.

Absolutely! Here is our website:
https://www.mynewhousela.com/